I had been a loyal customer and bought many colognes from this company over the years. Unfortunately, I accidentally selected a tester instead of the regular version because they were placed right next to each other on the website, and the price difference was only about a dollar. I only realized my mistake after receiving the package.
The box was never opened, and I immediately contacted customer service requesting an exchange for the regular version. That’s when I was informed that testers cannot be returned or exchanged.
This experience was very disappointing. As someone who has recommended this company to many of my friends in the past, I no longer feel confident doing so. I hope they reconsider their policy or make the distinction between testers and regular products much clearer to prevent other customers from facing the same issue.