What information do we collect?

We collect information from you when you subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address and phone number.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

How do we use your information

All information gathered will aid in the continual improvement of Perfume Online for optimal customer service, product display, communication, promotions, and order fulfillment. We may also use this information to notify our customers of special offers, new services and products, or important structural changes.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Our mobile app

When you use the Perfume Online app, we collect the information needed to run your account and your orders: your name, email address, phone number and addresses, your order history and your wishlist. Payments are processed on our secure Shopify checkout; we never see or store your full card number.

The app also collects your device identifier and a notification token so we can send you push notifications, and information about how you use the app (for example products viewed, searches and cart activity). We use this to improve the app and to send you relevant reminders and offers. Usage data is anonymised within 90 days. If the app crashes, an anonymous crash report is sent so we can fix the problem.

If you ask to be notified when a sold-out item is back in stock, we share your email address with our back-in-stock notification provider for that purpose only. If you are a POL Club member, your account email is used to show your rewards balance.

We do not sell your information, we do not show third-party ads in the app, and we do not track you across other companies' apps or websites. Information is shared only with service providers that help us run our store and app (such as our e-commerce, notification and crash-reporting providers), who must keep it confidential.

Notifications

Push notifications are optional. You can turn them off at any time in the app under Account > Settings, or in your device settings.

Deleting your account

You can delete your account in the app under Account > Settings > Delete account, or by emailing us at info@perfumeonline.ca. We will delete your account information; order records are kept where we are required to by law (for example for tax purposes).

Contact us

Questions about your privacy? Email us at info@perfumeonline.ca.