I requested a refund from the Puig head office and from Perfumeonline.ca and was SHUT down immediately!
Upon opening the outer wrap and lifting the product's cylinder canister, the heavy glass bottle instantly decoupled from the unsecured base. Because the packaging is engineered completely upside down compared to industry standards, the heavy glass bottle came barrelling out of the bottom entirely unprompted. It crashed violently onto our kitchen floor and shattered completely into sharp fragments, missing my toe by a mere hair.
This turned what should have been a joyful family celebration into a highly embarrassing, disappointing, and stressful episode in front of all of our guests. Furthermore, the concentrated fragrance oil flooded our kitchen. While the fragrance itself is an amazing smell, the sheer volume of the spilled oil has left an overpowering scent trapped in our kitchen that we have been unable to get out, alongside causing damage to our flooring.
This unique "tin can" design presents an active, immediate physical hazard to consumers upon opening, as a heavy glass bottle should never sit completely loose on a bottom rim. Because this is a direct manufacturing and product housing defect.