I’ve been a loyal customer of this website for years, and as a perfume collector, my orders have always been significant. However, my latest purchase (Althair by PDM) turned out to be completely counterfeit. When I reached out to support, I was shocked by their unprofessional and dismissive response, especially given my long history of loyalty. Ultimately, they told me to return the item at my own expense and that they would only refund 75% of the price. This treatment is utterly unfair, irresponsible, and unacceptable for a company claiming to serve high-end customers.