Package protection Shipping Protection
Customer Reviews
I am extremely disappointed with my experience at PerfumeOnline.
On June 20, I purchased two bottles of Arabia Inter Rouge (100 ml) for $74.84 (Order #5005). I have been wearing this fragrance for a long time, so I know exactly how it smells and performs.
When my order arrived, I opened one bottle and immediately noticed that the fragrance was noticeably different from what I had always used. Even worse, the performance was terrible. Within less than two hours, the scent had almost completely disappeared.
I contacted customer service expecting them to take my complaint seriously. I never claimed the perfume was fake. I simply explained that it smelled different and performed much worse than the same fragrance I had purchased before.
Instead of investigating my concern or offering a reasonable solution, I received what appeared to be a generic response explaining reformulations, batch variations, maceration, and skin chemistry. None of that addressed my actual complaint.
Their only solution was to return the product at my own expense, pay for return shipping, and accept a 25% restocking fee for a perfume that had to be opened in order to determine there was a problem. The second bottle remains completely sealed, yet I would still lose money because of their policy.
To me, these return conditions show very little respect for customers. After spending nearly $75, I was left with products I do not want and no fair resolution.
This experience has completely destroyed my confidence in this company. I will never purchase from PerfumeOnline again, and I cannot recommend them based on the way they handled my complaint. A company should stand behind the products it sells instead of hiding behind restrictive return policies when a customer raises a legitimate concern.
I had a very disappointing experience with PerfumeOnline USA. After I realized I had already won this fragrance through a giveaway, I immediately reached out multiple times asking to cancel my order before delivery. Unfortunately, I either received no meaningful response or no assistance with resolving the issue.
When the package was marked as delivered by FedEx, it was never delivered to my actual address. I checked around my property, spoke with neighbors, and still could not locate it. I contacted FedEx, but they were unable to help resolve the situation.
Because I never received the package and couldn’t get the issue resolved through either the carrier or the retailer, I ultimately had to file a dispute with my bank.
I was hoping for better customer service and communication throughout the process. Based on my experience, I cannot recommend shopping here.
I was scammed. Paid for a 100ml and got a 10ml. Reached out to the company and got no response
Bought the Britney Spears Fantasy Glitter. Absolutely love it and the price was great!
Bottle came damaged. After some communication mixup through ordering through the .com site and emailing the .com site. It all good worked out.
Have question? ask an fragrance expert
Customer Reviews
I am extremely disappointed with my experience at PerfumeOnline.
On June 20, I purchased two bottles of Arabia Inter Rouge (100 ml) for $74.84 (Order #5005). I have been wearing this fragrance for a long time, so I know exactly how it smells and performs.
When my order arrived, I opened one bottle and immediately noticed that the fragrance was noticeably different from what I had always used. Even worse, the performance was terrible. Within less than two hours, the scent had almost completely disappeared.
I contacted customer service expecting them to take my complaint seriously. I never claimed the perfume was fake. I simply explained that it smelled different and performed much worse than the same fragrance I had purchased before.
Instead of investigating my concern or offering a reasonable solution, I received what appeared to be a generic response explaining reformulations, batch variations, maceration, and skin chemistry. None of that addressed my actual complaint.
Their only solution was to return the product at my own expense, pay for return shipping, and accept a 25% restocking fee for a perfume that had to be opened in order to determine there was a problem. The second bottle remains completely sealed, yet I would still lose money because of their policy.
To me, these return conditions show very little respect for customers. After spending nearly $75, I was left with products I do not want and no fair resolution.
This experience has completely destroyed my confidence in this company. I will never purchase from PerfumeOnline again, and I cannot recommend them based on the way they handled my complaint. A company should stand behind the products it sells instead of hiding behind restrictive return policies when a customer raises a legitimate concern.
I had a very disappointing experience with PerfumeOnline USA. After I realized I had already won this fragrance through a giveaway, I immediately reached out multiple times asking to cancel my order before delivery. Unfortunately, I either received no meaningful response or no assistance with resolving the issue.
When the package was marked as delivered by FedEx, it was never delivered to my actual address. I checked around my property, spoke with neighbors, and still could not locate it. I contacted FedEx, but they were unable to help resolve the situation.
Because I never received the package and couldn’t get the issue resolved through either the carrier or the retailer, I ultimately had to file a dispute with my bank.
I was hoping for better customer service and communication throughout the process. Based on my experience, I cannot recommend shopping here.
I was scammed. Paid for a 100ml and got a 10ml. Reached out to the company and got no response
Bought the Britney Spears Fantasy Glitter. Absolutely love it and the price was great!
Bottle came damaged. After some communication mixup through ordering through the .com site and emailing the .com site. It all good worked out.